Last updated: 26 October 2026
This Payment Policy explains how payments are handled when you place an order with Calvure through our website.
1. Accepted Payment Methods
We accept secure payment methods made available at checkout, which may include:
- Visa
- Mastercard
- American Express
- Discover
- Maestro
- Apple Pay
- Google Pay
- Shop Pay
All transactions are processed in British Pounds (£).
2. When Payment Is Taken
Payment must be completed in full at the time you place your order.
If payment is unsuccessful or declined, the order will not be processed.
If payment is successful, you will receive an order confirmation email at the email address provided during checkout.
3. Pricing
All prices on our website are listed in British Pounds (£).
VAT is included in the displayed price. The total payable for your order will be shown clearly at checkout before you complete your purchase.
If pricing changes on the website after you place an order, this will not affect an order that has already been successfully completed.
4. Payment Security
Our checkout uses secure encryption to help protect your payment information.
Payments are processed through secure payment providers. We do not store full card details or other full payment credentials on our own systems.
5. Refunds
Approved refunds are issued to the original payment method used for the purchase.
Details about return eligibility and refund processing can be found in our Return & Refund Policy.
If you have a question about a payment or refund, please contact us at support@calvure.com and we will do our best to assist.
6. Order Review and Fraud Prevention
To help prevent fraudulent or unauthorised transactions, some orders may be reviewed before they are processed or dispatched.
If additional verification is needed, we may contact you before completing the order.
If we are unable to verify an order or believe that a transaction may be unauthorised, we may cancel the order and issue a refund where appropriate.
7. Payment Issues
If you believe there has been an error with a payment or an unauthorised charge, please contact us at support@calvure.com with your order number and any relevant details.
We will review the matter and respond as soon as reasonably possible.
8. Changes to This Policy
We may update this Payment Policy from time to time to reflect changes to our payment methods, business practices, or legal requirements.
The latest version will always be published on this page, and the date at the top will show when it was last updated.
9. Contact
If you have any questions about billing or payments, you can contact us using the details provided below.
Email: support@calvure.com
Phone: +44 7460 671499
Customer Service Hours:
Monday to Friday: 9:00 a.m. to 5:00 p.m. (GMT)
Saturday: 10:00 a.m. to 4:00 p.m. (GMT)
Sunday: Closed
All enquiries will be responded to within 24 hours on business days.