Terms of service

Last updated: 26 October 2026

These Terms of Service set out the terms on which you may use our website and purchase products from Calvure.

By using our website or placing an order with us, you agree to these Terms together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies referred to on our website. If you do not agree with these Terms, please do not use our website.

1. Who Can Use Our Website

You must be at least 18 years old to place an order on our website.

If you are under 18, you may use the website only with the involvement of a parent or legal guardian.

2. Use of the Website

Our website is provided for browsing and purchasing products for personal use. When using the website, you must not:

• Use the website in any way that could damage, disrupt, or interfere with its operation.
• Attempt to gain unauthorised access to any part of the website, customer accounts, systems, or data.
• Use the website for fraudulent, unlawful, misleading, or harmful purposes.
• Interfere with the use of the website by other customers or attempt to bypass our security measures.

If we reasonably believe that the website is being misused, we may restrict or suspend access where necessary to protect our website, customers, or business.

3. Intellectual Property

All content on our website, including text, product descriptions, images, graphics, logos, branding, and design, belongs to Calvure or is used with permission.

This content is protected by copyright, trademark, and other intellectual property laws. You may view and use the website for personal shopping purposes only. You must not reproduce, copy, distribute, modify, or commercially use any part of the website without our prior written permission, except where permitted by law.

4. Product Information

We make reasonable efforts to ensure that the information on our website is accurate and up to date, including product descriptions, sizing, finishes, materials, and care information.

However, minor differences in colour, appearance, or finish may occur depending on your screen settings or the nature of the product.

Nothing in these Terms affects your statutory rights. Products supplied by us must match their description, be of satisfactory quality, and be fit for purpose where required by law.

If we discover a significant error in product information, pricing, or availability after you place an order, we will contact you and explain the situation before taking any further action where appropriate.

5. Orders and Payment

When you place an order on our website, you are making an offer to purchase the selected products.

After you place an order, you will receive an email confirming that we have received it. This does not mean that your order has been accepted.

A contract is formed only when we accept your order and confirm that the goods have been dispatched, unless we tell you otherwise.

All prices shown on our website are in British Pounds (£). The amount payable for your order will be shown clearly at checkout before you complete your purchase.

Payment must be made in full at the time of ordering. If payment is unsuccessful, the order will not be processed.

Further information about billing and payments is available in our Billing Terms and Conditions.

6. Shipping and Returns

Information about delivery, shipping times, shipping charges, returns, refunds, and cancellations is set out in our Shipping Policy and Return & Refund Policy.

Those policies form part of these Terms and should be read alongside them.

7. Customer Accounts

If you create an account with us, you are responsible for keeping your login details secure and for any activity carried out through your account.

Please contact us as soon as possible if you believe your account has been accessed without your permission or if you notice any unusual activity.

We may suspend or restrict an account where reasonably necessary to protect the account holder, our website, or other customers.

8. Liability

Nothing in these Terms removes or limits any rights or remedies you have under applicable consumer law.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable or for matters outside our reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded or restricted.

9. Third-Party Links

Our website may contain links to third-party websites or services.

These third-party websites are separate from Calvure and are not under our control. We are not responsible for their content, availability, or privacy practices. If you choose to visit a third-party website, we recommend reviewing its terms and policies first.

10. Governing Law

These Terms are governed by the laws of England and Wales.

Any dispute relating to these Terms or your use of the Calvure website will be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer law allows you to bring proceedings elsewhere.

Nothing in this section affects your statutory rights.

11. Changes to These Terms

We may make changes to these Terms from time to time when our website, services, business practices, or legal requirements change.

The current version will always be available on this page, and the date at the top will show when it was last updated.

If we make significant changes, we may take reasonable steps to bring them to your attention.

12. Contact

If you have any questions about these Terms, your use of our website, or an order placed with us, you can contact us using the details provided below.

Email: support@calvure.com

Phone: +44 7460 671499

Customer Service Hours:
Monday to Friday: 9:00 a.m. to 5:00 p.m. (GMT)
Saturday: 10:00 a.m. to 4:00 p.m. (GMT)
Sunday: Closed