Shipping policy

Last updated: 26 October 2026

This Shipping Policy explains how delivery works for orders placed with Calvure within the United Kingdom, including shipping areas, delivery times, tracking, and what to do if there is a problem with an order.

1. Shipping Coverage

We currently deliver within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

At this time, we do not deliver to the Channel Islands, the Isle of Man, BFPO addresses, or PO boxes.

2. Shipping Costs

Delivery is free on all orders within the United Kingdom.

There are no separate delivery or handling charges added at checkout.

3. Order Processing and Delivery Times

Orders are processed and dispatched Monday to Friday, excluding UK bank holidays.

Order cut-off time: 4:00 p.m. GMT
Handling time: 2-3 business days
Transit time: 5-7 business days
Estimated delivery time: 7-10 business days from the date of order

Orders placed after the cut-off time, on weekends, or on a bank holiday will begin processing on the next business day.

Delivery times are estimates and may occasionally be affected by periods of high demand or courier delays.

4. Delivery Partners

We use established delivery carriers to ship orders within the United Kingdom. Depending on the size of the order and delivery location, parcels may be delivered by carriers such as Royal Mail, DPD, DHL, or Evri.

The carrier used for your order will be shown in your dispatch confirmation email where applicable.

5. Order Tracking

Once your order has been dispatched, we will send a confirmation email with tracking details where tracking is available.

Tracking links may take a short time to become active after dispatch, and updates may not appear continuously while a parcel is moving through the delivery network.

If there has been no tracking update for 5 business days, please contact us at support@calvure.com with your order number and we will look into it.

You may also use our order tracking page to check the status of your delivery.

6. Damaged, Missing, or Incorrect Deliveries

Please inspect your order when it arrives.

If an item arrives damaged, if something is missing, or if you receive the wrong item, please contact us at support@calvure.com as soon as reasonably possible and provide your order number together with any relevant photographs where available.

We will review the issue and work with you to resolve it promptly in line with your rights under applicable consumer law.

7. Delivery Delays

We make every reasonable effort to deliver orders within the estimated timeframe. However, delays can sometimes occur due to circumstances outside our control, such as severe weather, industrial action, or carrier disruption.

If your order has gone beyond the estimated delivery period, please contact us at support@calvure.com with your order number.

We will check the delivery status and aim to provide an update as soon as reasonably possible.

8. Order or Address Changes

If you need to change your order or delivery address, please contact us as soon as possible after placing your order.

We can only make changes before the order has been processed for dispatch. Once an order has been dispatched, we may not be able to make changes or redirect the parcel.

9. Packaging

We aim to package orders appropriately for the products being shipped and to reduce unnecessary packaging where practical.

Where suitable, we may use recyclable or responsibly sourced packaging materials, provided this does not compromise the protection of the items during transit.